Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

What sets SERVPRO apart from other water damage contractors in Atlanta is our commitment to customer service. From the beginning of our engagement to the very end, we will keep you informed every step of the way and maintain honest quotes and services. You can trust the water damage contractors in Atlanta at SERVPRO to restore your water damage quickly and properly.

With over 50 years of experience in water damage restoration, the experts at SERVPRO are some of the most trusted water damage contractors in Atlanta. Even for the toughest water damage cases, our professionals will be able to successfully identify any and all water sources causing damage to safely restore and protect your property. 

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction